WILL MY STYLE SESSION BE CANCELLED IF I’M LATE?
StyleSesh understands that you may run behind schedule due to unforeseen circumstances. As a result, we have a 15-minute grace period for late clients. If you are going to be late, please contact StyleSesh with a written notice via email at email@example.com. Any time past this grace period results in the possibility of a cancellation of the style session based on the stylist’s schedule for that day and the full amount being charged for your style session.
WHAT IS STYLESESH’S CANCELLATION POLICY?
We require a 24 hours written notice by clients for all on-demand and corporate style sessions should the client decide to cancel his/her appointment to receive a refund. If the client has an account, they can cancel the style session without written notice.
For wedding style sessions, once we have received the 50% deposit to secure the date and time, the client will not be refunded this amount. After receiving the remainder 50%, as required seven days before the event, the client will not be refunded any amount. If the client pays 100% upfront, the client will not be refunded any amount. Transfers are not permitted.
For group style sessions, after receiving the 100% deposit to secure the date and time, the client will not be refunded this amount. Transfers are not permitted.
Same-day style sessions will not be refunded unless StyleSesh is unable to provide a stylist for that date and time.
We provide a grace period of 15 minutes for late clients. If the clients fails to meet up with this specifications, their services will be forfeited, non-refundable and non-transferrable.
Cancellations made by our stylist due to unforeseen situations or circumstances will attract a 100% refund for the client, and StyleSesh will not be held liable in any manner for any and all damages resulting from the cancellation by a stylist.
WHAT IS THE DIFFERENCE IN THE PROCESS FOR BOOKING A WEDDING STYLE SESSION, ON-DEMAND STYLE SESSION, CORPORATE STYLE SESSION AND GROUP STYLE SESSION?
StyleSesh understands that weddings are intimate and consist of detailed requirements. Therefore, we offer a user-friendly contact form here that provides us with majority of the information for your event(s) so we can follow up with a personal consultation regarding details of wedding services required, a quote and confirmation of the style session.
On-demand style sessions target the last minute client or someone who has an event in the near future and wishes to hire from our talented stylist base. The booking can be completed within minutes at the click of a button for a single person using our form here.
Corporate style sessions are handled similarly to on-demand style sessions, with the same form used here.
For group bookings, this form here can be used that provides us with majority of the information for your event so we can follow up with a personal consultation regarding details, a discounted quote and confirmation of the style session.
WHAT DO I REQUIRE FOR MY STYLE SESSION?
StyleSesh will be in touch with you via email before your style session regarding what to know in advance and your stylist will inform you of instructions to follow after your style session, as well.
If the style session is at your location, you must have an area with adequate space to set up the tools and/or makeup with outlets nearby and lighting available.
Please ensure that your skin is free of any open wounds, sores and/or infections, as the stylist will not conduct any style sessions if presented.
For hair style sessions: For blowouts, it is preferred that your hair is washed right before your stylist arrives, by at least 20 minutes. If you are at work prior to the appointment, please at least dampen your hair using water. The stylists will utilize products and tools to give you first-class blowout results. For dry styles and updos, your hair must be dry. It is recommended to wash your hair the day before for the greatest results.
For makeup style sessions: Please ensure your face is makeup-free prior to the stylist arriving.
For henna style sessions: Please ensure your hands are clean and exfoliated.
AM I LIMITED TO WHAT LOOK I CAN GO FOR?
Absolutely not! Our stylists at StyleSesh care about what the client wants, and will always make the client the first priority, as well as offer their educated advice. We provide the option of the client filling out exactly what look they are going for while uploading a reference photo(s) so the stylist can prepare the best tools and/or products in advance. We love to hear from you!
WHAT DOES THE STYLE SESSION ENTAIL AND HOW LONG IS IT?
CAN I REQUEST FOR A STYLIST TO BE BOOKED?
StyleSesh understands that tastes vary significantly across the industry so we give the power to you to choose your preferred stylist if you are a repeat or referral client. We will do our best to accommodate you based on the stylist’s schedule, otherwise, an alternative stylist will be found that has the same style, level and type of service available. If you do not choose a preferred stylist, StyleSesh will choose a stylist for you based on your location and proximity to the client. It is important to note that all of our stylists are talented and will do a remarkable job!
WHAT IS THE MAJOR DIFFERENCE BETWEEN JUNIOR AND SENIOR STYLISTS?
Each stylist hired has undergone a strict recruitment process to align with our mission, has been verified, met and chosen explicitly by the Founder. Levels are assigned for Hair and Makeup only.
Expert stylists are up-and-coming beauty pros and are skilled in their line of work. This is meant for the budget-friendly consumer who desires high-quality service.
Master stylists are seasoned beauty pros and are highly knowledgeable based on many years of experience. This is meant for the luxurious consumer who desires high-quality service.
FOR ON-DEMAND BEAUTY SERVICES, HOW IN ADVANCE DO I HAVE TO BOOK A SAME DAY STYLE SESSION?
StyleSesh has your back for all your last minute appointments! Style sessions must be booked at least 3 hours before the appointment on the same day, between the hours of 7 a.m.-12 a.m.. For an urgent inquiry that does not fit the 3 hour time frame, please call us at (226) 789-8528 and we will do everything we can to get you booked in.
WHAT PRODUCTS ARE USED BY THE STYLISTS?
StyleSesh uses high-quality beauty products that are trending in the beauty industry and recommended by renowned artists. The stylist will ask if you have any allergies or skin sensitivities prior to the style session. Furthermore, StyleSesh offers organic makeup and henna options that can be booked and discussed thoroughly via email prior to your style session. If you are very particular on what goes on your skin, please have your choice of products on hand for the stylist to use.
I WANT TO ESCALATE A PROBLEM THAT OCCURRED DURING MY STYLE SESSION. WHAT IS THE PROCESS FOR THIS?
DOES STYLESESH CHARGE ANY TRAVEL FEES?
StyleSesh currently serves the Greater Toronto Area only. However, for weddings, we are available to be booked within Ontario or for destination weddings. For bookings within Ontario, standard travel fees will be applied beyond a 15 km radius from the stylist’s location and will be handled via email or you can choose to travel to the stylist instead to avoid any travel expenses. Please inquire about any other booking types that are out of town and we will outline all detailed travel expenses (i.e., airfare, hotel, etc.).
DOES STYLESESH ACCEPT CASH AT ALL?
StyleSesh provides a more efficient way of booking beauty services by offering cashless transactions. Thus, payments for style sessions on the platform are accepted via card only. You will be able to securely checkout after inputting your debit/credit card information. Any additional payments (i.e., travel, parking) will be handled via email separately. For bridal and group bookings, due to a different contact form and process, you will have the option of primarily e-transfer or PayPal. If you would prefer to pay for bridal and group bookings using an alternative method (i.e., cash or cheque), we will coordinate a date, time and place to meet up with you.
DOES STYLESESH HAVE AN APP?
CAN I BOOK MULTIPLE STYLE SESSIONS AT ONCE?
For sure! We offer hair, makeup and henna art that can be booked for the same date, time and location. We will send one stylist that can do two services simultaneously (i.e., hair and makeup) or we will send separate stylists, depending on what level you requested and what time you need to be ready for.
Typically, for wedding bookings requiring both hair and makeup, we send 2 stylists onsite for a wedding party of up to 6 individuals (including the bride). For 7+ people, we will send 3-4 stylists onsite based on availability.
WHAT TIME CAN I BOOK STYLE SESSIONS UNTIL?
Anytime! We don’t lie when we say we are here for you when you need us the most. We are a 24/7 platform. Restrictions do apply for last minute style sessions, and can only be booked at least 3 hours before the appointment time required, between the hours of 7 a.m.-12 a.m.. However, you can call us at (226) 789-8528 and we will do our best to accommodate you at any time.
WHAT IF I WANT TO ADD ADDITIONAL SERVICES DURING OR BEFORE MY STYLE SESSION?
You can book additional services (i.e., change your dry style to an updo, false lashes, etc.) that the stylist is able to accommodate during the style session. We encourage you to fulfill your desired look! However, you will be expected to send the difference to firstname.lastname@example.org before the style session concludes, as the stylist will advise you.
If you wish to add an additional service prior to your style session, please fill out the on-demand form once again for an individual booking and complete your payment or contact us in the case of a wedding or group booking so we can provide a revised quote.